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Privacy Policy

How ThermoSeal LLC collects, uses, and protects the personal information you share with us.

Last Updated: January 1, 2026

1. Introduction

ThermoSeal LLC ("ThermoSeal," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including the ThermoSeal Certified Installer Training Portal.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following categories of information:

  • Account Information: Name, email address, company name, and password when you register for the Installer Training Portal.
  • Training & Certification Data: Module completion status, quiz scores, and certification status stored to track your progress.
  • Contact Information: Name, email, phone number, and message content submitted through our contact forms.
  • Usage Data: Browser type, IP address, pages visited, and time spent on pages, collected automatically via standard web server logs.
  • Communications: Records of emails, calls, or messages you send to us.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your installer account and track certification progress
  • Send transactional emails such as email verification and password resets
  • Respond to your inquiries and provide customer support
  • Notify our team when installers register or complete certification
  • Improve our website, training materials, and services
  • Send product updates, training announcements, or industry news (you may opt out at any time)
  • Comply with legal obligations

4. Data Storage & Security

Account data and training progress are stored securely in Google Firebase (Firestore), a cloud platform operated by Google LLC. Firebase uses industry-standard encryption in transit and at rest. Access to your data is restricted to authenticated users only; you can only access your own records.

While we take reasonable steps to protect your information, no system is completely secure. We encourage you to use a strong, unique password for your installer account.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Service Providers: Third-party platforms (such as Google Firebase and email service providers) used to operate our website and services.
  • Legal Requirements: When required by law, court order, or government authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of ThermoSeal LLC, your data may be transferred to the acquiring entity.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent for marketing communications
  • Request a copy of data we hold about you

To exercise these rights, contact us at info@thermosealusa.com.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us: